Reception – Standard Operating Procedures – Octopus

Course Content

SOP – Personal Hygiene and Appearance 1 Quiz

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Lesson Content

Personal Hygiene and Appearance – Click here to acknowledge the SOP

SOP – Safe Count 1 Quiz

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Lesson Content

How to do a safe check – click here to acknowledge the SOP

SOP – Room Types 1 Quiz

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Lesson Content

Room Types – click here to acknowledge the SOP

SOP – Greeting Guests 1 Quiz

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Lesson Content

Greeting Guests – Click here to acknowledge the SOP

SOP – Operating Switchboard 1 Quiz

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Lesson Content

Operating Switchboard – Click here to acknowledge

SOP – The Dashboard 1 Quiz

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Lesson Content

Reception Dashboard – Click here to acknowledge

SOP – Lone Female Travellers 1 Quiz

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Lesson Content

Lone Female Travellers – Click here to acknowledge the SOP

SOP – Email Templates

SOP – Cutting Room Key 1 Quiz

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Lesson Content

Cutting Guest Key – Click here to acknowledge

SOP – Ordering Taxis 1 Quiz

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Lesson Content

Ordering Taxis – Click here to acknowledge

SOP – Guest Parking 1 Quiz

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Lesson Content

Guest Parking – click here to acknowledge the SOP

SOP – Wakeup Call 1 Quiz

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Lesson Content

Wake up calls – click here to acknowledge the SOP

SOP – Onsite Training 1 Quiz

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Lesson Content

Onsite Training Sign Offs

SOP – Interface Posting 1 Quiz

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Lesson Content

Interface Posting – Click Here to Acknowledge

SOP – How to do a Pitt Check 1 Quiz

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Lesson Content

How to do a Pitt Check – click here to acknowledge the SOP

SOP – Taking a reservation over the phone 1 Quiz

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Lesson Content

Taking reservations over the phone – click here to acknowledge the SOP

SOP – How to access the Food and Beverage report 1 Quiz

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Lesson Content

Accessing F&B Report – click here to acknowledge

SOP – How to make a company booking 1 Quiz

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Lesson Content

How to make a company booking – click here to acknowledge

SOP – How to book a table in the Bistro 1 Quiz

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Lesson Content

How to book a table in the bistro – click here to acknowledge

SOP – How to make a multi room booking 1 Quiz

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Lesson Content

How to make a multi room booking – click here to acknowledge

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About Instructor

Samantha Golding

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Course Includes

36 Lessons
35 Quizzes

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